Renewal

A service must be renewed no later than its expiry date, otherwise it will be suspended. Additional/add-on services to the main service can only be renewed if the main service is active.

To help manage renewal expiry dates, Hosting Solutions will send an email alert on the 1st and 15th of the month, which contains the list of services due to expire in the next 15 days. Expiry notices can be customized by logging into our control panel with your credentials.

Manual Renewal

If the renewal is done manually, payment can be made by Credit Card, PayPal, Bank Transfer or Postal Order.

If the method of payment used is Bank Transfer or Postal Order, the service will only be renewed after the time required for bank transactions has elapsed, at which point the service will be renewed on the control panel.
To speed up this procedure, it is strongly recommended to send notification of payment by e-mail to amministrazione@hostingsolutions.it or by fax to 055 30312210.

Our bank details can be found here Company - Administrative Data.

Automatic renewal (auto-renewal)

Auto-renewal can be set to two payment methods: prepaid (PrePay) or credit card (after saving the details).
In both cases, the payment will be made automatically 5 days before the expiry date, in order to have enough time to handle a possible problem with the payment method (e.g. insufficient balance with the pre-pay method, insufficient availability with the credit card). To reduce this risk, Hosting Solutions will, a few days before the payment, send a reminder to check the balance or availability on the card to avoid any inefficiency.

If the payment is unsuccessful, the system will automatically continue to make further attempts in the 5 days before the expiry date, until the first positive outcome. Obviously, if at the end of 5 days none of the attempts has been successful, the renewal will not be made.

NB: this advance payment will not change the expiry date of the service.

Useful tips for renewal

• Renew the service in advance, a few days before the expiry date (the expiry date for the next renewal will not be anticipated or changed) to reduce the risk of problems with the payment method used.
• It is possible to set up automatic renewal of services if you use prepaid payment method (Prepay). In this regard, you can find details on the PrePay payment method on our website.
• If you pay by bank transfer or postal order, please take into account the necessary banking time and notify the payment by email or fax to speed up the renewal procedure.
• Customers are required to ensure that their personal details are up-to-date, with email addresses checked daily so that the various service notices delivered are read quickly.

Suspension of the service

If a service is not renewed, it will be suspended on the day it expires and will therefore no longer be available.

Domains associated with expired services cannot be transferred. To transfer them, it will still be necessary to renew the expired service or to register the domain name associated with the service.

Reactivation of expired and suspended services

In general, the reactivation of services renewed after the expiry date entails payment for the service from the date of its expiry.
On the other hand, the reactivation of domains (whether or not associated with a service) renewed after the expiry date may entail additional reactivation costs. Specifically:

• .it domains in REDEMPTION: 7 days after the expiry of the service, .it domains enter the REDEMPTION status and the renewal of the service will have an additional cost of € 10 + VAT.
  ATTENTION: after 30 days from the expiry date, the service will be cancelled and can no longer be recovered, while the domain will become free for a new registration.
• .eu domains in QUARANTINE: at the end of the month in which they expire, .eu domains enter QUARANTINE status for 40 days. They can be renewed by the end of the month of expiry at no additional cost. If renewed after the end of the month of expiry, they will have an additional cost of € 30 + VAT/b>.
  ATTENTION: after the 40-day quarantine period, the service will be cancelled and can no longer be recovered, while the domain will become free for a new registration.
• .com/net/org/info/biz domains in REDEMPTION: upon expiry of .com/net/org/info/biz domain names, these domains enter the Grace-Period status, which lasts for 28 days. During this period, the service can still be renewed at no additional cost.
  ATTENTION: after the 28 days of the Grace-Period, these domains enter the REDEMPTION status for a further 30 days. During this latter period, renewal of the service has an additional cost of € 250 + VAT. Lastly, beyond the 30 days of REDEMPTION, the service will be cancelled and can no longer be recovered and the domain will become free for a new registration.

Cancellation of a service (or domain)

If the payment for the renewal is not made within 30 days of the expiry date, Hosting Solutions has the right to cancel the service, as well as all optional or additional services connected to it (including domain, email accounts, DNS service, any Host Pointers hosted on the main plan, any backups of the service), even if these have different expiry dates from the main service.

In the event of cancellation, the account details of the service will be removed from our servers.

ATTENTION: A cancelled service cannot be restored or renewed. Also, domains not renewed within a maximum of 30 days from the expiry date are subject to permanent cancellation and become publicly available for reassignment to third parties via back-order or direct registration.